self-hosted | onshore & offshore communications | white label | integrated

Messaging App
for Cruise Lines

Allow your crew and guests onboard to chat though the custom messaging app offered as a stand-alone solution or integration into other apps and software

self-hosted | onshore & offshore communications | white label | integrated

Messaging App for Cruise Lines

Allow your crew and guests onboard to chat though the custom messaging app offered as a stand-alone solution or integration into other apps and software

Enhance Your Guest Experience Onboard with a White Label Secure Messaging App

Offer your guests a secure messaging app that lets them stay updated on their cruise, keep in touch with their friends, and connect with new people on their travels. Captains and crew can use the same app to broadcast updates, plan excursions, and manage the comfort of the guests.

All of this we offer in “White Label” to customise the app with your logo, branding, tailored UI and features for the unforgettable experience on your boat.

SELF-HOSTED

on Board & Ground

USER FRIENDLY

for STAFF & GUESTS

WHITE LABEL

under your BRAND only

INTEGRATED

with other APPS

Made to Connect

  • GUESTS
    Chats for travel companions and family members on board
  • OFFICERS, STAFF & CREW
    Fast & effective comms among crew & staff members
  • STAFF + GUESTS
    Tailored for rapid customer care and concierge services

Everything you expect from a messaging app

Just like any instant messaging app, Messagenius allows your office and remote workers to communicate fast & effectively: send text & voice messages, photos, videos, and docs directly from the field, also sending requests or reporting to the control room to optimise time & efforts:

Text messages
Voice messages
Images
Videos
Contacts
Locations
Emergency signals
And much more...
instant messaging app for work, text, files, docs, location, voice messages

Boosts Your Guest Experience by Adding Secure Instant Messaging Onboard

Communicate Clearly with Instant Ship Updates

Every guest wants to know what is happening with the ship. You can schedule daily updates for everyone, create instant broadcasts to communicate changes, and keep everyone informed with ship-wide channels.

Create Channels for Guest Experiences

Going away on an excursion? There’s a channel for that. Planning to join the evening black tie dinner? There’s a channel for that, too. Create and communicate via channels to inform and inspire your guests about their interests and activities.

Make New Friends on the Voyage

Guests can have full control over who they connect with, so they can share their details via email, phone number, or a QR code designed for your cruise. Every guest keeps full control of their privacy and availability.

Share Stories Along the Way

Create and moderate #public channels to help your guests share their stories. They can add pictures and videos to share their funny, inspiring, or relaxing moments. Moderators can easily track messages and keep the tone of the chats on point.

Get Parental Control Settings for the Security of Your Dearest

Thanks to the adjustable user permissions and privileges, parents are granted the admin rights to manage settings for kids and family members.

Messagenius Offers The Best Instant Messaging Solution

Keep Everyone on Blast

Sometimes you just need to get the word out quickly. Use the broadcast feature to get new orders, updates, or feedback to everyone in the crew instantly. This feature is available to admins, captains, or other designated users.

Create Channels for Guest Services

You can set up a different #channel for each department to maximize your service efficiency. The concierge staff can have their own chat to monitor guest comfort while the catering team uses their chat to plan the next meal.

Respond Quickly to Incidents

You can form an incident room to create a response team instantly. Create the room, add the users, and send the first message. It’s that simple, that fast, and secure communication could be critical when something goes wrong.

Launch Your Next Cruise with Better Communication

Contact the team at Messagenius to discuss how to get started. Our experts can work with you to design a complete, secure messaging service for your crew and passengers. When we’re done, your cruise line’s livery will be integrated into the app to reinforce your brand at every opportunity.

F.A.Q.

Categories: Cruise lines, tech support

We provide maximum efforts to train our customers’ staff to provide the support. We can also offer 24/7 support to our clients if requested.

Tags: Cruise lines, tech support
Categories: App features, Cruise lines

Yes, you can create stories, visible to friends and family or to everyone. The cruise or boat operator can also create public channels for sharing excursion highlights and cruise memories.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

There is no registration to Messagenius with personal information. The user has a chat profile in the guest app. This profile can be linked to information specified by the boat owner or cruise operator. For example, guests could register with a passenger number or booking ID instead of their real name or contact information.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, you can create group chats with your family members, friends, and other participants of tours.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, guests can regulate and set their activity status to make sure they do not get contacted when they do not want to. The activity statuses range from active, away, and do not disturb and can be customized further by each cruise line client.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

In most cases, our customers (cruise liners) choose to provide the chat as an embedded feature in their existing guest apps. Messagenius can also be distributed as a separate stand-alone app under your own brand.

Tags: app features, Cruise lines
Categories: Cruise lines, tech support

The stand-alone version and embedded version of Messagenius are available on any device. They work in iOS and Android. The embedded version with our SDK and API is available on any device as and it is also available on MacOS and Windows for the staff and control rooms. Crew, staff, customer care and control rooms mostly use the desktop and web versions of the software.

Tags: Cruise lines, tech support
Categories: App features, Cruise lines

Messagenius supports the most common file types. Images, videos, pdfs, location, contacts, and general file types can be stored and shared. The customer (cruise liners) can restrict some file types or put other restrictions on the file size available for sharing.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes. Guests have full control over their contact lists and who may interact with them during their cruise.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, thanks to the adjustable user permissions and privileges, parents are granted the admin rights to manage settings for kids and family members.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, you can take a photo or a video from the camera and send it directly via Messagenius, or you can send videos or photos from the gallery.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, Messagenius has a patented one-tap voice message UI that ‌simplifies the UX and allows for recording and sending an audio/voice message just by pushing and releasing one button.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, Messagenius allows the creation of channels which can be configured by the cruise line client. The cruise liner can create channels for the guests based on different topics or themes, and make the channel creation also available to the guests for socializing and networking.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Guests can have restricted communication with their dedicated group, or extend the communication to other guests and staff.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, we can customize interfaces for single gesture actions that can be used for emergencies or quick requests (i.e. call doctor on boat, call a waiter, call police on boat, etc)

Tags: app features, Cruise lines
Categories: App features, Cruise lines

From the security perspective, Messagenius offers on-premises installation and gives complete data ownership to the client. In terms of the UI and UX, Messagenius offers all the same intuitive and friendly UI/UX together with additional customizable features for boosting the user experience and optimizing the communications within the app.

Tags: app features, Cruise lines
Categories: Cruise lines, tech support

Native iOS: Swift and Objective-C, Native Android: Java and Kotlin, and hybrid approaches like Flutter, Ionic Angular, Ionic React, React Native, Xamarin and more.

Tags: Cruise lines, tech support
Categories: Cruise lines, tech support

We don’t provide a chatbot engine, but Messagenius can provide support for integrating with other chatbots.

Tags: Cruise lines, tech support
Categories: Cruise lines, tech support

Yes, the server is installed on the boat infrastructure and there is no need for an external internet connection. A local Wi-Fi connection is required to access the server on the ship.

Tags: Cruise lines, tech support
Categories: App features, Cruise lines

Yes, it’s a beta feature that can be tested onshore and offshore. This feature may be more fully developed in the future.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, this is a native feature of the OS. Documents, pictures, and files can be imported and exported from Messagenius to other apps.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes. They are automatically archived, the retention of the messages is configurable by the client. Passengers can choose to save their individual chats. The cruise line or app operator can also archive all chats for history and security.

Tags: app features, Cruise lines
Categories: App features, Cruise lines

Yes, this is configurable by the customer. So, each customer chooses their access levels, information shared, and the chats they want to keep once the cruise finishes.

Tags: app features, Cruise lines
Categories: Cruise lines, tech support

This requires a link between the boat’s servers and the on-shore servers. Cruises often make this available while the boat is in port, but not while traveling offshore or during a passage.

Tags: Cruise lines, tech support
Categories: Cruise lines, tech support

It works with multiple OS systems but we suggest Linux, CentOS, RedHat, or Ubuntu.

Tags: Cruise lines, tech support
Categories: App features, Cruise lines

Yes, the admin or owner can configure guest to guest chatting. This can be done automatically, controlled by the guest, or triggered by specific conditions, such as message responses. You can also invite guesses to public channels where they can interact with other guests.

Tags: app features, Cruise lines
Categories: Cruise lines, customizations

Every installation of the app is customized. We customize it for many of our customers. Others use an API or SDK to add Messagenius functionality to their existing software to create a custom messaging service built for their needs.

Tags: Cruise lines, customizations
Categories: Cruise lines, white label

Yes. Customers can customize the app for their cruise lines fully: from the UI/UX and branding, to the features and encryption levels. From your passengers’ perspective, the app will look like your own software with your branding, logo, and messaging.

Tags: Cruise lines, white label
Categories: Cruise lines, Pricing

Contact us to tell us more about your use case and we will provide you with more details on the pricing and commercial models we offer.

Tags: Cruise lines, Pricing
Categories: Cruise lines, tech support

Yes, Messagenius comes with plug & play integration possibilities in multiple coding languages, including Kotlin, Swift, Ionic, React, Flatter and more. It is also available as a stand-alone app that can be fully customized. You can use messaging APIs and SDKs to build your own messaging solution interface.

Tags: Cruise lines, tech support
Categories: App features, Cruise lines

Yes, we offer an optional module that synchronizes onboard servers with land servers that allow users on board and users on the land to communicate. The land-based servers can be located in an on-premises facility or set up as private cloud servers. The synch is possible only with an internet connection and it’s typically available when the boat is anchored.

Tags: app features, Cruise lines
Categories: Cruise lines, tech support

Yes, we provide an on-premises push notification delivery software. This works without the need for an external internet connection and will alert users about specific messages according to your preferences.

Tags: Cruise lines, tech support
Categories: Cruise lines, tech support

Yes, the app requires users to login via Wi-Fi. Users will not need access to other data networks, such as mobile providers or satellite internet.

Tags: Cruise lines, tech support