FAQ

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App features (32)

Yes, this is configurable by the customer. So, each customer chooses their access levels, information shared, and the chats they want to keep once the cruise finishes.

Yes, the admin or owner can configure guest to guest chatting. This can be done automatically, controlled by the guest, or triggered by specific conditions, such as message responses. You can also invite guesses to public channels where they can interact with other guests.

Yes, we can customize interfaces for single gesture actions that can be used for emergencies or quick requests (i.e. call doctor on boat, call a waiter, call police on boat, etc)

Yes, you can create group chats with your family members, friends, and other participants of tours.

Yes, it’s a beta feature that can be tested onshore and offshore. This feature may be more fully developed in the future.

Yes, you can create stories, visible to friends and family or to everyone. The cruise or boat operator can also create public channels for sharing excursion highlights and cruise memories.

Yes, Messagenius has a patented one-tap voice message UI that ‌simplifies the UX and allows for recording and sending an audio/voice message just by pushing and releasing one button.

Yes, you can take a photo or a video from the camera and send it directly via Messagenius, or you can send videos or photos from the gallery.

Yes, this is a native feature of the OS. Documents, pictures, and files can be imported and exported from Messagenius to other apps.

Yes. They are automatically archived, the retention of the messages is configurable by the client. Passengers can choose to save their individual chats. The cruise line or app operator can also archive all chats for history and security.

Yes. Guests have full control over their contact lists and who may interact with them during their cruise.

Yes, guests can regulate and set their activity status to make sure they do not get contacted when they do not want to. The activity statuses range from active, away, and do not disturb and can be customized further by each cruise line client.

Category: App features

Messagenius offers complete customization of our product. This means you can decide how users in your organization can contact one another. We achieve this through Lightweight Directory Access Protocol (LDAP) and Active Directory functions. Thus, we can organize all the contacts in your company based on their roles. A standard configuration allows lower level employees to reach out horizontally, but limits their vertical communications. Higher level managers can communicate with anyone in the company. However, this is fully customizable, so if your business would benefit from a different organization, then this is possible to achieve.

There is no registration to Messagenius with personal information. The user has a chat profile in the guest app. This profile can be linked to information specified by the boat owner or cruise operator. For example, guests could register with a passenger number or booking ID instead of their real name or contact information.

Yes, Messagenius allows the creation of channels which can be configured by the cruise line client. The cruise liner can create channels for the guests based on different topics or themes, and make the channel creation also available to the guests for socializing and networking.

Yes, thanks to the adjustable user permissions and privileges, parents are granted the admin rights to manage settings for kids and family members.

Category: App features

Yes, we offer built-in APIs to enable SSO (Single Sign-On) for customers.

Category: App features

In the beginning, you can provide a list of your users, including their names and email addresses. We will create accounts and credentials for your users so they can access the system. After installation, user management can be controlled by the people to whom your organization has given this permission.

User access and data review can be configured in any way that suits your company’s operating requirements. The software can be configured so that only one person has access for oversight. Equally, it is possible to configure the software so that data can be reviewed and managed by multiple people, such as the Chief Information Officer or Chief Technological Officer.

Category: App features

We are biased, but we don’t think there are any disadvantages of Messagenius. One reality many enterprises face is the time to deployment. Messagenius, in its fully customized stages, is not an “off the shelf” product. Companies using a fully tailored installation of Messagenius may have to plan for a short period of development prior to installation.

Managers can use several specific features to improve communication and coordination: – Black box chats are available to make a permanent recording of conversations. – Black hole chats are the opposite, and allow conversations to be permanently deleted. – Broadcast messages can be sent to everyone in a group or the entire organization. Many other features can be customized for your use. If there is a special function you would like to improve your management or communication, then Messagenius can deliver it for you.

Messagenius supports the most common file types. Images, videos, pdfs, location, contacts, and general file types can be stored and shared. The customer (cruise liners) can restrict some file types or put other restrictions on the file size available for sharing.

Category: App features

Messagenius features a speech-to-text service. You can simply have the software transcribe the message and read it privately. Later, you can listen to it if you wish.

Category: App features

Black box chat is a Messagenius feature that records every message and chat. When a message is sent, the sender, recipient, and contents are recorded. Messages sent within a black box chat also come with a mandatory proof of receipt. Once the message and its data have been created, the recorded data cannot be erased.

Category: App features

By Black Hole Chat is a disappearing chat or a single message that can be permanently and irrevocably destroyed. To make it work, you send a message with a timer. Once the message is opened, the timer begins. After the timer finishes, the message is destroyed and disappears forever. Since it has not passed through any other communications system, like a 3rd party instant messaging platform, every record of its existence can be eliminated.

Category: App features

A temporary secure chat is a completely private chat between two people that cannot be monitored and disappears as soon as the business is concluded. These chats are designed to happen between two endpoints, such as two mobile devices or two computers. They are not transmitted through any 3rd party servers, software, or platforms. Once the conversation is finished, the data is erased and there is no record of the conversation.

From the security perspective, Messagenius offers on-premises installation and gives complete data ownership to the client. In terms of the UI and UX, Messagenius offers all the same intuitive and friendly UI/UX together with additional customizable features for boosting the user experience and optimizing the communications within the app.

Just like in all the mainstream messaging apps, you can send text, voice messages, share all the types of files (documents, media files, recordings from your camera, etc), as well as activate live location sharing and do audio and video calls. On the top of that, we offer productivity-boosting features that simplify the daily work of employees thanks to automated workflows, ad-hoc developed features for your enterprise use case, management tools and much more.

Category: App features

Only with Messagenius you own the data and can control communication, because Messagenius is directly installed on your company’s server, and our customizable features allows you, as the top-manager, monitor the data exchanged as the supervisor. Plus, we adjust to our client’s needs, so we can add/remove/change particular features upon request being very flexible and customizable. Also we have the patented one-tap voice message system, which allows you to send voice messages with 1 tap (instead of 3 as in any instant messaging app). None of the apps above (WhatsApp, Skype, Telegram, or Slack) allow you to do so, because they are designed in a way to make you adjust to them, not them adjusting to you. And most importantly, none of them allows you for data ownership and control, so all your data exchanged through those apps is not protected at all.

In most cases, our customers (cruise liners) choose to provide the chat as an embedded feature in their existing guest apps. Messagenius can also be distributed as a separate stand-alone app under your own brand.

Yes, we offer an optional module that synchronizes onboard servers with land servers that allow users on board and users on the land to communicate. The land-based servers can be located in an on-premises facility or set up as private cloud servers. The synch is possible only with an internet connection and it’s typically available when the boat is anchored.

Guests can have restricted communication with their dedicated group, or extend the communication to other guests and staff.

Audio calls (1)

Category: Audio calls

Yes, Messagenius allows you to make audio and video calls for secure and effective communication with your colleagues, as in one-to-one mode as in a group mode.

Cruise lines (33)

Yes, this is configurable by the customer. So, each customer chooses their access levels, information shared, and the chats they want to keep once the cruise finishes.

Yes, the admin or owner can configure guest to guest chatting. This can be done automatically, controlled by the guest, or triggered by specific conditions, such as message responses. You can also invite guesses to public channels where they can interact with other guests.

Yes, we can customize interfaces for single gesture actions that can be used for emergencies or quick requests (i.e. call doctor on boat, call a waiter, call police on boat, etc)

This requires a link between the boat’s servers and the on-shore servers. Cruises often make this available while the boat is in port, but not while traveling offshore or during a passage.

Yes, you can create group chats with your family members, friends, and other participants of tours.

Yes, it’s a beta feature that can be tested onshore and offshore. This feature may be more fully developed in the future.

Yes, you can create stories, visible to friends and family or to everyone. The cruise or boat operator can also create public channels for sharing excursion highlights and cruise memories.

Yes, Messagenius has a patented one-tap voice message UI that ‌simplifies the UX and allows for recording and sending an audio/voice message just by pushing and releasing one button.

Yes, you can take a photo or a video from the camera and send it directly via Messagenius, or you can send videos or photos from the gallery.

Yes, this is a native feature of the OS. Documents, pictures, and files can be imported and exported from Messagenius to other apps.

Every installation of the app is customized. We customize it for many of our customers. Others use an API or SDK to add Messagenius functionality to their existing software to create a custom messaging service built for their needs.

Yes. They are automatically archived, the retention of the messages is configurable by the client. Passengers can choose to save their individual chats. The cruise line or app operator can also archive all chats for history and security.

Yes. Guests have full control over their contact lists and who may interact with them during their cruise.

Yes, Messagenius comes with plug & play integration possibilities in multiple coding languages, including Kotlin, Swift, Ionic, React, Flatter and more. It is also available as a stand-alone app that can be fully customized. You can use messaging APIs and SDKs to build your own messaging solution interface.

Yes, guests can regulate and set their activity status to make sure they do not get contacted when they do not want to. The activity statuses range from active, away, and do not disturb and can be customized further by each cruise line client.

Yes, we provide an on-premises push notification delivery software. This works without the need for an external internet connection and will alert users about specific messages according to your preferences.

There is no registration to Messagenius with personal information. The user has a chat profile in the guest app. This profile can be linked to information specified by the boat owner or cruise operator. For example, guests could register with a passenger number or booking ID instead of their real name or contact information.

We don’t provide a chatbot engine, but Messagenius can provide support for integrating with other chatbots.

Yes, Messagenius allows the creation of channels which can be configured by the cruise line client. The cruise liner can create channels for the guests based on different topics or themes, and make the channel creation also available to the guests for socializing and networking.

Yes, thanks to the adjustable user permissions and privileges, parents are granted the admin rights to manage settings for kids and family members.

Yes, the app requires users to login via Wi-Fi. Users will not need access to other data networks, such as mobile providers or satellite internet.

Categories: Cruise lines, Pricing

Contact us to tell us more about your use case and we will provide you with more details on the pricing and commercial models we offer.

Native iOS: Swift and Objective-C, Native Android: Java and Kotlin, and hybrid approaches like Flutter, Ionic Angular, Ionic React, React Native, Xamarin and more.

Yes. Customers can customize the app for their cruise lines fully: from the UI/UX and branding, to the features and encryption levels. From your passengers’ perspective, the app will look like your own software with your branding, logo, and messaging.

The stand-alone version and embedded version of Messagenius are available on any device. They work in iOS and Android. The embedded version with our SDK and API is available on any device as and it is also available on MacOS and Windows for the staff and control rooms. Crew, staff, customer care and control rooms mostly use the desktop and web versions of the software.

It works with multiple OS systems but we suggest Linux, CentOS, RedHat, or Ubuntu.

Messagenius supports the most common file types. Images, videos, pdfs, location, contacts, and general file types can be stored and shared. The customer (cruise liners) can restrict some file types or put other restrictions on the file size available for sharing.

We provide maximum efforts to train our customers’ staff to provide the support. We can also offer 24/7 support to our clients if requested.

From the security perspective, Messagenius offers on-premises installation and gives complete data ownership to the client. In terms of the UI and UX, Messagenius offers all the same intuitive and friendly UI/UX together with additional customizable features for boosting the user experience and optimizing the communications within the app.

Yes, the server is installed on the boat infrastructure and there is no need for an external internet connection. A local Wi-Fi connection is required to access the server on the ship.

In most cases, our customers (cruise liners) choose to provide the chat as an embedded feature in their existing guest apps. Messagenius can also be distributed as a separate stand-alone app under your own brand.

Yes, we offer an optional module that synchronizes onboard servers with land servers that allow users on board and users on the land to communicate. The land-based servers can be located in an on-premises facility or set up as private cloud servers. The synch is possible only with an internet connection and it’s typically available when the boat is anchored.

Guests can have restricted communication with their dedicated group, or extend the communication to other guests and staff.

customizations (1)

Every installation of the app is customized. We customize it for many of our customers. Others use an API or SDK to add Messagenius functionality to their existing software to create a custom messaging service built for their needs.

Instant messaging (1)

Just like in all the mainstream messaging apps, you can send text, voice messages, share all the types of files (documents, media files, recordings from your camera, etc), as well as activate live location sharing and do audio and video calls. On the top of that, we offer productivity-boosting features that simplify the daily work of employees thanks to automated workflows, ad-hoc developed features for your enterprise use case, management tools and much more.

OS (2)

Categories: OS, tech support

Any. It’s compatible with iOS, MacOs, Android, Windows phone and PC, and can be used on smartphones, computers, tablets, smartwatches, or on the web.

Category: OS

Supported OS: RHEL 8 (favorite), RHEL 7, CentOS 8, CentOS 7, Ubuntu 16+. Easy deployment available through AWS CloudFormation, Azure Resource Template, Docker, Kubernetes, Ansible. Messagenius Team can provide support for a self-deploy or installation for the client.

Tag: OS

Pricing (2)

Categories: Cruise lines, Pricing

Contact us to tell us more about your use case and we will provide you with more details on the pricing and commercial models we offer.

Category: Pricing

Our pricing is formed based on the number of users and the customizations required by your use case. The minimum quote is for 100 users for EUR 10,000 a year, flat fee. Our pricing model is in the user brackets, and the more users you have, the less the price per user is. The pricing may vary based on the use case requirements you have. We suggest to consult our team to get a better understanting on the pricing quotes that can be applied to your use case.

Tag: Pricing

Security (1)

Category: Security

No software can provide a guarantee against cyber attacks because the criminals targeting your company are beyond the control of the software provider. However, Messagenius gives you tools to detect and defeat common cyber attacks: – Phishing scams form around 80% of all reported cyber attacks. These attacks begin with deception aimed at causing someone to reveal personal information that can be used to gain unlawful access to sensitive data. Messagenius helps prevent this by offering a secure environment where phishing is easier to recognize. Also, message information, such as sender, recipient, and network logs, make detection and neutralization much easier. – Trojan attacks, where software is slipped into the system, usually by email, are the next most common form of attack and may be combined with a phishing scam. Messagenius offers active object scanning and a secure communications platform so your employees can easily recognize when someone is attempting to gain unlawful access or deliver a malicious payload. – Hacking attacks are ‘classic’ cyber criminal behavior. Messagenius defeats these attacks by using on-premises and private cloud installation. This limits the attack surfaces available to hackers. Providing adequate security and protection for a limited number of attack surfaces is much simpler than trying to defend every device used by anyone in your organization. So, while we cannot guarantee your organization will not be targeted by a cyber attack, Messagenius does offer a substantial set of tools and a working environment that is more secure than other communications options.

Tag: Security

smart management (2)

User access and data review can be configured in any way that suits your company’s operating requirements. The software can be configured so that only one person has access for oversight. Equally, it is possible to configure the software so that data can be reviewed and managed by multiple people, such as the Chief Information Officer or Chief Technological Officer.

Managers can use several specific features to improve communication and coordination: – Black box chats are available to make a permanent recording of conversations. – Black hole chats are the opposite, and allow conversations to be permanently deleted. – Broadcast messages can be sent to everyone in a group or the entire organization. Many other features can be customized for your use. If there is a special function you would like to improve your management or communication, then Messagenius can deliver it for you.

tech support (15)

This requires a link between the boat’s servers and the on-shore servers. Cruises often make this available while the boat is in port, but not while traveling offshore or during a passage.

Yes, Messagenius comes with plug & play integration possibilities in multiple coding languages, including Kotlin, Swift, Ionic, React, Flatter and more. It is also available as a stand-alone app that can be fully customized. You can use messaging APIs and SDKs to build your own messaging solution interface.

Yes, we provide an on-premises push notification delivery software. This works without the need for an external internet connection and will alert users about specific messages according to your preferences.

We don’t provide a chatbot engine, but Messagenius can provide support for integrating with other chatbots.

Category: tech support

Our first option is to provide remote tech support because this is usually faster, less costly, and effective for resolving many problems. However, we also stand behind our on-premises installations and offer full on-site tech support for problems that can be resolved more efficiently by a specialist visiting the installation site.

Yes, the app requires users to login via Wi-Fi. Users will not need access to other data networks, such as mobile providers or satellite internet.

Native iOS: Swift and Objective-C, Native Android: Java and Kotlin, and hybrid approaches like Flutter, Ionic Angular, Ionic React, React Native, Xamarin and more.

Categories: OS, tech support

Any. It’s compatible with iOS, MacOs, Android, Windows phone and PC, and can be used on smartphones, computers, tablets, smartwatches, or on the web.

The stand-alone version and embedded version of Messagenius are available on any device. They work in iOS and Android. The embedded version with our SDK and API is available on any device as and it is also available on MacOS and Windows for the staff and control rooms. Crew, staff, customer care and control rooms mostly use the desktop and web versions of the software.

It works with multiple OS systems but we suggest Linux, CentOS, RedHat, or Ubuntu.

Category: tech support

There are several ways to host Messagenius and each case is different: usually, a quick call with our technical team will help to define the best path. A single server can handle thousands of users, but an enterprise-grade setup requires at least two servers, plus a load balancer and a master-slave database.

We provide maximum efforts to train our customers’ staff to provide the support. We can also offer 24/7 support to our clients if requested.

Category: tech support

We offer these three installation and customization options to give our customers options for deployment: – Deployment as a stand-alone app. This is the fully customized, most powerful version of Messagenius. Any functionalities your organization needs from its instant messenger can be delivered. — Advantages: Fully customized, powerful, and secure messaging system designed for your needs. The app will be a “white label” environment, which means it will match your company’s branding, colors, and working environment. — Disadvantages: Customizing the app for your requirements may introduce a small period of time for development. – Messagenius is available as a software integration for many existing work environments. We can develop Messagenius as an integration to partner with your CRM, for example. — Advantages: Fully customized, secure messaging system to add to your company’s work processes. — Disadvantages: Software integrations can result in downtime or extra maintenance if the other software receives an update. – Messagenius is offered as an SDK & API package you can download and install. These packages offer customers a fast and flexible way to bring the Messagenius software to every endpoint they need. — Advantages: Available for installation immediately and can be distributed through your systems for installation on the endpoints you require. — Disadvantages: Some of the APIs and SDKs we offer are ‘standardized’ versions of our software and may not include all the functions of the full Messagenius platform.

Category: tech support

In such cases, you should check the connectivity of your device. If you are using VPN, Proxy, or your company uses WiFi that blocks external services, you should try to login without using those services but with 3G/4G connection or using a different device.

Yes, the server is installed on the boat infrastructure and there is no need for an external internet connection. A local Wi-Fi connection is required to access the server on the ship.

Video calls (2)

Category: Video calls

Yes, you can contact your colleagues via video call, conduct video conferences with as many participants per call as you need. With Messagenius, video conferencing has never been easier and more secure – meet your colleagues in a video conference room, as in one-to-one as in one-to-many mode, and discuss all in detail for a better work output.

Category: Video calls

We have no limits on the number of participants in a video call. You can have as many participants as you need to have a video call.

white label (1)

Yes. Customers can customize the app for their cruise lines fully: from the UI/UX and branding, to the features and encryption levels. From your passengers’ perspective, the app will look like your own software with your branding, logo, and messaging.