What if a guest faces a problem on the Messagenius app while offshore – who provides the customer support?
We provide maximum efforts to train our customers’ staff to provide the support. We can also offer 24/7 support to our clients if requested.
Yes, you can create stories, visible to friends and family or to everyone. The cruise or boat operator can also create public channels for sharing excursion highlights and cruise memories.
There is no registration to Messagenius with personal information. The user has a chat profile in the guest app. This profile can be linked to information specified by the boat owner or cruise operator. For example, guests could register with a passenger number or booking ID instead of their real name or contact information.
Yes, guests can regulate and set their activity status to make sure they do not get contacted when they do not want to. The activity statuses range from active, away, and do not disturb and can be customized further by each cruise line client.
In most cases, our customers (cruise liners) choose to provide the chat as an embedded feature in their existing guest apps. Messagenius can also be distributed as a separate stand-alone app under your own brand.
The stand-alone version and embedded version of Messagenius are available on any device. They work in iOS and Android. The embedded version with our SDK and API is available on any device as and it is also available on MacOS and Windows for the staff and control rooms. Crew, staff, customer care and control rooms mostly use the desktop and web versions of the software.
Messagenius supports the most common file types. Images, videos, pdfs, location, contacts, and general file types can be stored and shared. The customer (cruise liners) can restrict some file types or put other restrictions on the file size available for sharing.
Yes, thanks to the adjustable user permissions and privileges, parents are granted the admin rights to manage settings for kids and family members.
Yes, you can take a photo or a video from the camera and send it directly via Messagenius, or you can send videos or photos from the gallery.
Yes, Messagenius has a patented one-tap voice message UI that simplifies the UX and allows for recording and sending an audio/voice message just by pushing and releasing one button.
Yes, Messagenius allows the creation of channels which can be configured by the cruise line client. The cruise liner can create channels for the guests based on different topics or themes, and make the channel creation also available to the guests for socializing and networking.
Guests can have restricted communication with their dedicated group, or extend the communication to other guests and staff.
Yes, we can customize interfaces for single gesture actions that can be used for emergencies or quick requests (i.e. call doctor on boat, call a waiter, call police on boat, etc)
From the security perspective, Messagenius offers on-premises installation and gives complete data ownership to the client. In terms of the UI and UX, Messagenius offers all the same intuitive and friendly UI/UX together with additional customizable features for boosting the user experience and optimizing the communications within the app.
Native iOS: Swift and Objective-C, Native Android: Java and Kotlin, and hybrid approaches like Flutter, Ionic Angular, Ionic React, React Native, Xamarin and more.
We don’t provide a chatbot engine, but Messagenius can provide support for integrating with other chatbots.
Yes, the server is installed on the boat infrastructure and there is no need for an external internet connection. A local Wi-Fi connection is required to access the server on the ship.
Yes, it’s a beta feature that can be tested onshore and offshore. This feature may be more fully developed in the future.
Yes, this is a native feature of the OS. Documents, pictures, and files can be imported and exported from Messagenius to other apps.
Yes. They are automatically archived, the retention of the messages is configurable by the client. Passengers can choose to save their individual chats. The cruise line or app operator can also archive all chats for history and security.
Yes, this is configurable by the customer. So, each customer chooses their access levels, information shared, and the chats they want to keep once the cruise finishes.
This requires a link between the boat’s servers and the on-shore servers. Cruises often make this available while the boat is in port, but not while traveling offshore or during a passage.
Yes, the admin or owner can configure guest to guest chatting. This can be done automatically, controlled by the guest, or triggered by specific conditions, such as message responses. You can also invite guesses to public channels where they can interact with other guests.
Every installation of the app is customized. We customize it for many of our customers. Others use an API or SDK to add Messagenius functionality to their existing software to create a custom messaging service built for their needs.
Yes. Customers can customize the app for their cruise lines fully: from the UI/UX and branding, to the features and encryption levels. From your passengers’ perspective, the app will look like your own software with your branding, logo, and messaging.
Yes, Messagenius comes with plug & play integration possibilities in multiple coding languages, including Kotlin, Swift, Ionic, React, Flatter and more. It is also available as a stand-alone app that can be fully customized. You can use messaging APIs and SDKs to build your own messaging solution interface.
Yes, we offer an optional module that synchronizes onboard servers with land servers that allow users on board and users on the land to communicate. The land-based servers can be located in an on-premises facility or set up as private cloud servers. The synch is possible only with an internet connection and it’s typically available when the boat is anchored.
Yes, we provide an on-premises push notification delivery software. This works without the need for an external internet connection and will alert users about specific messages according to your preferences.
Yes, the app requires users to login via Wi-Fi. Users will not need access to other data networks, such as mobile providers or satellite internet.